SHOPPING GUIDE
shopping guide

About THE STORE BY MAIDENS

THE STORE BY MAIDENS is an online store/web magazine operated by Maiden Company, Inc. Please check the following notes before using.

consumption tax

You will be required to pay consumption tax in addition to the product price.

postage

Nationwide flat rate 880 yen (tax included)

Free shipping for orders over 16,500 yen (tax included) per destination

Delivery company

Yamato Transport * We cannot accept requests for delivery companies.

shipping

Shipping operations are closed on Saturdays, Sundays, holidays, and company holidays.

Designated delivery date

You can specify the delivery date and time when placing your order.
If you wish, please specify the date and time within 14 days.
Please note that we will not be able to accommodate requests for dates and times after that.

Delivery company: Yamato Transport [Specified delivery time] You can select the time zone from the following.
・Morning・14:00-16:00
・16:00-18:00
・18:00-20:00
・19:00-21:00

Application expiration date

Within 7 days after placing your order. If payment is not made within 7 days after placing your order, we will assume that you do not intend to purchase the item and your order will be automatically cancelled.

defective product

Initial defects that occur within 7 days from the date of product arrival will be replaced or repaired.

Delivery time

We will deliver your order within 7 days after receiving your order. If there is a delay due to bad weather, delivery company circumstances, or any other reason, we will notify you by email.

About payment methods

Credit card payment

Credit card payment is possible online. Payment method: Lump-sum only Acceptable card companies: VISA/MASTER

Credit card payment - SB Payment

Credit card payment is possible online. Payment method: Lump-sum/installment payment available Acceptable card companies: VISA, MASTER, JCB, AMEX, DINERS

Amazon Pay

You can pay with your Amazon account on your PC or smartphone, so you can shop easily and safely without any hassle. If you have an Amazon account, there is no need to enter troublesome information. You can shop using registered shipping address information and credit card information.

Rakuten PAY

You can easily pay using the credit card information registered with your Rakuten member ID and earn points.
Payments can be completed easily, securely, and economically by eliminating the hassle of entering credit card information.

PAYPAY

PayPay is a mobile money transfer and payment service. Once you charge your card, you can easily pay your bill with your smartphone.

About returns

Please be sure to check that there are no defects in the product. In the unlikely event that the product is defective or different from the product you ordered, please contact us within 7 days of receiving the product. We will replace the product at our expense. If we are unable to exchange the item, such as a sold-out item, a discontinued item, or a limited edition item, we will refund the product price and cash on delivery fee after the item is returned to us at our expense.

We cannot accept returns of products due to customer convenience.

Also, please note that we cannot accept returns or exchanges in the following cases.

・Products that have been delivered for more than 8 days ・Products that have been used by the customer ・Products that have been damaged or soiled by the customer ・Products that have been processed or repaired by the customer ・Products and their accompanying boxes, tags, manuals, etc. If accessories are soiled, damaged, or lost

All of the products we handle meet the manufacturer's quality standards and also meet the inspection standards of authorized domestic distributors.

OVERSEAS

ABOUT OVERSEAS ORDER

SERVICES

We can send your order by EMS(Express Mail Service)or FEDEX . Shipments within Japan will be delivered by YAMATO TRANSPORT Co.,ltd. Deliveries are dispatched within 1-3 days of receiving your order. There may be cases where deliveries are delayed or specific countries and regions cannot be delivered to due to factors out of our control. THE STORE BY MAIDENS is not responsible for any delays or damage caused by the courier or customs agencies. All first time purchases using a credit card require BILLING INFORMATION CONFIRMATION, and will not be dispatched until confirmation in complete.

SHIPPING COST

ALL DELIVERIES

ASIA 2,900YEN

OCEANIA,NORTH AMERICA,CENTRAL AMERICA 5,500YEN

EUROPE 6,500YEN

SOUTH AMERICA,AFRICA,THE MIDDLE EAST 8,800YEN

*In some cases, due to the size or weight of particular item(s) in an order, additional shipping charges may apply. In these circumstances, customers will be notified via email and asked to pay additional shipping and handling charges.

TAXES & DUTIES

All International deliveries are exempt from Japanese consumption tax. For deliveries shipped within Japan, a 10% consumption tax fee will be added. 

When ordering goods from THE STORE BY MAIDENS internationally, your order may be subject to import duties and/or taxes. THE STORE BY MAIDENS is not responsible for any charges incurred in the recipient's country from customs, duties or taxes. THE STORE BY MAIDENS has no control over these charges and cannot tell you in advance what the cost of duties will be. If you would like to know how much your duties will be on an order, please contact your local customs office.

NO REFUNDS

All sales are final, and the THE STORE BY MAIDENS does not offer any money-back guarantees. You recognize and agree that you shall not be entitled to a refund for any purchase under any circumstances. Please check the product details before purchase.

Sales manager name

Ryohei Takahashi

Vendor address

2-19-16U-BASE2F, Jingu, Shibuya-ku, Tokyo

Vendor contact information

Email address: thestore@maiden.jp Phone number: 03-5410-1777