OVERSEAS

ABOUT OVERSEAS ORDER 

SERVICES

We can send your order by EMS or FEDEX .Shipments within Japan will be delivered by YAMATO TRANSPORT Co.,ltd. Deliveries are dispatched within 1-3 days of receiving your order. There may be cases where deliveries are delayed or specific countries and regions cannot be delivered to due to factors out of our control. THE STORE BY MAIDENS is not responsible for any delays or damage caused by the courier or customs agencies. All first time purchases using a credit card require BILLING INFORMATION CONFIRMATION, and will not be dispatched until confirmation in complete.

SHIPPING COST

ALL DELIVERIES

ASIA 3,900YEN

NORTH AMERICA,CENTRAL AMERICA 7,000YEN

OCEANIA,EUROPE 6,500YEN

SOUTH AMERICA,AFRICA,THE MIDDLE EAST 8,800YEN

*In some cases, due to the size or weight of particular item(s) in an order, additional shipping charges may apply. In these circumstances, customers will be notified via email and asked to pay additional shipping and handling charges.

TAXES & DUTIES

All International deliveries are exempt from Japanese consumption tax. For deliveries shipped within Japan, a 10% consumption tax fee will be added. 

When ordering goods from THE STORE BY MAIDENS internationally, your order may be subject to import duties and/or taxes. THE STORE BY MAIDENS is not responsible for any charges incurred in the recipient's country from customs, duties or taxes. THE STORE BY MAIDENS has no control over these charges and cannot tell you in advance what the cost of duties will be. If you would like to know how much your duties will be on an order, please contact your local customs office.

NO RETURNS / EXCHANGES

All sales are final, and no refunds will be issued under any circumstances.
We also do not accept exchanges due to size, preference, or any other customer-related reasons.
Please review all product details carefully before completing your purchase, and check your item thoroughly upon delivery.

If the item is defective or you receive an incorrect product, please contact us within 7 days of delivery.
After 7 days, we are unable to accept any requests for returns, refunds, or exchanges, regardless of the reason.